FAQs

• Avoid watering your arrangement. Introducing moisture can compromise the delicate preservation layer that keeps your roses looking beautiful for a year.
• Ensure the flowers do not come into direct contact with any surfaces to avoid potential staining or transfer of color.
• Do not place anything on top of the florals, including the box lids. For our Classic Hat Box Collection, we recommend storing the lid underneath the box.
• Never remove the florals from the box or vase. They are carefully and securely arranged.
• Gently remove dust with a soft duster if it settles over time.
• Handle your arrangement with care, as it is delicate.
• Keep the arrangement out of direct sunlight
• Keep your arrangement in a room-temperature environment, as extreme heat or humidity may affect the appearance and longevity of the roses.

With these simple care tips, your luxury Eternity® arrangement will maintain its beauty for a year or more.

All orders are processed as quickly as possible to ensure they arrive within the delivery window you selected at checkout. Because our arrangements ship from the United States, some destinations move through transit very quickly- so it’s completely normal if tracking is not available the following day.

Expedited orders are prioritized and typically processed the same day or within 1 business day (excluding weekends and holidays), depending on the time the order is placed and the shipping method selected. You will receive a shipping confirmation with tracking once the courier has possession of your order.

Below are the estimated delivery timeframes for each shipping option offered at checkout:

While we always aim to deliver your arrangement on the date selected at checkout, there are occasions when your order may ship, and arrive, a bit earlier than expected. This is typically done to ensure a smooth and timely delivery, especially during peak holiday periods when our couriers are managing an exceptionally high volume of packages or when weather conditions may affect transit times.

Our priority is to make sure your arrangement arrives beautifully and in time for your special occasion, and at times, sending it slightly earlier is the best way to guarantee that experience.

We’re delighted to offer same-day shipping with our expedited delivery options!
To qualify, simply place your order by 5 PM EST Monday through Friday, or 12 PM EST on Saturday.

Prefer same-day concierge delivery?
Place your order by 2 PM EST Monday through Friday, or 11 AM EST on Saturdays.

These orders will arrive same day by 9 PM.

Please note: While we aim to provide exceptional service, exact delivery times for concierge delivery cannot be guaranteed.

Our Package Protection is designed to give you complete peace of mind from the moment your order leaves our atelier until it arrives at your doorstep.
When Package Protection is added to your order, you are guaranteed to receive the product you purchased, without delays caused by courier investigations.
If your arrangement does not arrive, we will immediately create a replacement for you. While our team may still request basic information (such as confirmation of the delivery address or any tracking details) to file a claim on your behalf, this will never delay your replacement order.
If an issue occurs while your order is in transit, such as a shipping delay, routing error, or courier mishandling- our team will proactively assist. This may include recalling and reshipping your arrangement at an expedited speed to ensure timely delivery.

Please note:
Shipping Insurance guarantees product replacement, not refunds. It ensures you will receive your arrangement in beautiful condition as intended.

At Venus et Fleur®, every delivery is handled with the same level of care and intention that goes into crafting our Eternity® arrangements. Depending on your location and the delivery method selected at checkout, your order will be transported in the safest and most thoughtful way possible.

For clients located outside of New York and New Jersey, all arrangements are shipped via UPS. Each piece is meticulously packaged using custom-engineered materials that have been rigorously tested to keep your florals secure throughout transit. We continuously refine and innovate our packaging to ensure your arrangement arrives in pristine condition.

At checkout, you’ll see several delivery options, including scheduled delivery, overnight shipping, standard shipping, and same-day or next-day concierge service. Please note that expedited methods follow strict shipping cut-off times due to carrier pickups and operating hours.

If your delivery address is within New York or New Jersey, our team may upgrade your order to concierge delivery whenever possible. This elevated experience minimizes the risks associated with carrier transit and allows us to provide the most seamless, luxurious presentation.

For same-day or next-day concierge deliveries, your arrangement will be carefully prepared, either boxed or placed in a gift bag, and delivered directly to you. You will receive text message updates as your delivery is en route and in many cases, a member of our team will call upon arrival to ensure smooth, clear communication.

At every step, our goal is to deliver your arrangement with exceptional care, security, and luxury, from our atelier to your doorstep.

Yes, we are delighted to offer international shipping to over 50 countries worldwide:

Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Guernsey, Hong Kong, Hungary, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Saint Lucia, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Taiwan, Thailand, United Arab Emirates, and the United Kingdom

All international orders are delivered via FedEx or UPS, with shipping costs calculated at checkout based on your destination.

The shipping cost displayed includes all applicable duties and taxes, ensuring a seamless delivery experience.

While we always strive for timely delivery, international orders may take a bit longer due to extended transit times and possible customs processing. You’ll still receive a tracking link once your order ships, so you can follow it every step of the way. In some cases, customs officials may contact you directly to provide additional information.

Rest assured, your Venus et Fleur arrangement is thoughtfully packaged and absolutely worth the wait. 

Once your order ships, you will receive a tracking notification via email with a link to follow your delivery in real time. Please note that shipping times may vary based on the selected delivery method, and international shipments may experience additional delays.

You can also track your order anytime by clicking "Track My Order" via the Contact Us page.

We're here to ensure your arrangement arrives beautifully and on time.

At Venus et Fleur®, we take pride in the craftsmanship and quality of our arrangements, so we rarely offer discounts on our products. However, we do occasionally share exclusive promotion codes and special offers throughout the year.

To stay informed about these limited promotions, we recommend:

• Signing up for email and SMS to be the first to receive exclusive announcements

• Following us on social media for surprise offers, gifting inspiration, and product updates

• Visiting our website, where any active promotions will always be featured

We love celebrating life’s most meaningful moments and from time to time, we offer special ways to make those moments even more unforgettable.

No need to worry- we never include receipts or pricing in our shipments, as many of our orders are sent as gifts. Your recipient will receive only the beautiful arrangement, thoughtfully packaged and ready to impress.

Our complimentary message cards have a character limit of 125, allowing for a short and sweet note. At this time, we’re unable to include longer letters or additional enclosures.

We recommend keeping your message heartfelt and concise to complement the elegance of your gift.

While we’re unable to provide an exact restock date, we recommend entering your email address on the product page to receive a notification as soon as it becomes available. Many of our popular items are restocked within 1–3 weeks, so checking the website periodically is also a great idea.

We appreciate your interest and are always here if you need further assistance. 

Candles, Fragrances, and Home Décor
Returns are accepted for these items within 14 days of delivery, provided they are unused and remain in their original packaging. A 15% restocking fee will apply, and shipping costs are non-refundable.

To file a return for a home product, please submit this form.

Floral Arrangements
Due to the unique and handcrafted nature of our Eternity® Flowers, returns are not eligible for these exquisite arrangements. Additionally, orders cannot be canceled or modified after 60 minutes from the time they are placed. At Venus et Fleur®, our hope is that you fall in love with your stunning arrangement. With our extensive selection of styles and colors, you’re sure to find the perfect arrangement for anyone on your list. If you have any questions about our policies or products, our team is here to assist you!

However, if you believe your arrangement was damaged or if you’d like to report an issue, we are here to assist. If you'd like to report an issue, please submit this form.

As indicated during the checkout process, all sales are final once an order is submitted. This is due to the custom nature of our products, which are processed almost immediately upon order placement to ensure timely delivery. It is therefore not possible to make changes or cancellations after a purchase. If there is an issue, calling customer support as soon as possible is advised so we can do our best to assist.