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What Makes Eternity® Flowers Different From Traditional Fresh Flowers?
Eternity® Flowers by Venus et Fleur represent the pinnacle of luxury in floral gifting- real roses that have been meticulously preserved to maintain their beauty for a year or more with minimal care. Handcrafted by skilled floral designers, each arra
How do I care for my Eternity® Flowers?
To ensure your stunning Eternity® arrangement remains as breathtaking as the day it arrived, follow these simple care guidelines. Designed to thrive for up to a year without watering or maintenance, these effortless steps will help you enjoy the time
How long does it take for an order to process and ship?
All orders are processed as quickly as possible to ensure they arrive within the delivery window you selected at checkout. Because our arrangements ship from the United States, some destinations move through transit very quickly- so it’s completely n
What is your shipping cutoff?
We’re delighted to offer same-day shipping with our expedited delivery options!To qualify, simply place your order by 5 PM EST Monday through Friday, or 12 PM EST on Saturday. Prefer same-day concierge delivery?Place your order by 2 PM EST Monday thr
What does Package Protection cover?
Our Package Protection is designed to give you complete peace of mind from the moment your order leaves our atelier until it arrives at your doorstep.When Package Protection is added to your order, you are guaranteed to receive the product you purcha
How does Venus et Fleur deliver your Eternity® Flowers with care?
At Venus et Fleur®, every delivery is handled with the same level of care and intention that goes into crafting our Eternity® arrangements. Depending on your location and the delivery method selected at checkout, your order will be transported in the
Do you ship internationally?
Yes, we are delighted to offer international shipping to over 50 countries worldwide:. Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Guernsey, Hong Kong, Hungary, India, Ireland, Isr
How can I track my order?
Once your order ships, you will receive a tracking notification via email with a link to follow your delivery in real time. Please note that shipping times may vary based on the selected delivery method, and international shipments may experience add
Do you have any discounts or promotions?
At Venus et Fleur®, we take pride in the craftsmanship and quality of our arrangements, so we rarely offer discounts on our products. However, we do occasionally share exclusive promotion codes and special offers throughout the year. To stay informed
Are receipts or prices included in the package?
No need to worry- we never include receipts or pricing in our shipments, as many of our orders are sent as gifts. Your recipient will receive only the beautiful arrangement, thoughtfully packaged and ready to impress.
Can I include a longer message with my arrangement?
Our complimentary message cards have a character limit of 125, allowing for a short and sweet note. At this time, we’re unable to include longer letters or additional enclosures. We recommend keeping your message heartfelt and concise to complement t
The product I want is out of stock, when will it be back?
While we’re unable to provide an exact restock date, we recommend entering your email address on the product page to receive a notification as soon as it becomes available. Many of our popular items are restocked within 1–3 weeks, so checking the web
Do you accept returns or exchanges?
Candles, Fragrances, and Home DécorReturns are accepted for these items within 14 days of delivery, provided they are unused and remain in their original packaging. A 15% restocking fee will apply, and shipping costs are non-refundable. To file a ret
Are sales final once an order is submitted?
As indicated during the checkout process, all sales are final once an order is submitted. This is due to the custom nature of our products, which are processed almost immediately upon order placement to ensure timely delivery. It is therefore not pos