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Venus et Fleur

<p>In most cases, we&#x2019;re unable to change shipping methods once your order is in progress. If you need help, please reach out to our customer experience team as soon as possible.</p>

In most cases, we’re unable to change shipping methods once your order is in progress. If you need help, please reach out to our customer experience team as soon as possible.

Can I upgrade shipping after placing my order?

Mother's Day 2025

What is the “Get It in Time for Mother’s Day” shipping option?

Can I choose a specific delivery date instead for Mother's Day?

What if my tracking doesn’t show movement right away?

Will my order definitely arrive before Mother’s Day?

Will I be notified when my order ships?

What should I do if my Mother's Day arrangement is damaged or doesn't meet my expectations?

What should I do if my Mother's Day order arrives damaged or has missing items?

What are Eternity® Flowers?

How do I care for my Eternity® Flowers?

Are Eternity® Flowers real?

Do Eternity® Flowers really last a year?

Can I remove the flowers from the box?

How do I design a custom arrangement?

Are Eternity® arrangements environmentally friendly?

Can I insert a different photo in The Fleur Frame?

Can I purchase a vase on its own?

Do you offer long-stem roses without a vase?

What types of florals and colors do you offer?

Understanding Product Dimensions

Eternity Flowers

My package is lost - what should I do?

Does Venus et Fleur Deliver?

Do you ship internationally?

How does Venus et Fleur handle shipping and delivery for Eternity® Flowers?

Can I order online and pick up at a store?

What should I do if my delivery is delayed?

What is your shipping cutoff?

How long does it take for an order to process and ship?

Can I request a specific delivery time for my order?

Do I need to tip the driver for hand deliveries?

Shipping

Do you accept returns?

What should I do if my arrangement is damaged or doesn't meet my expectations?

What should I do if my order arrives damaged or has missing items?

Returns

Shipping & Returns

What care instructions do you recommend for maintaining the quality of my handcrafted decor?

How are Venus et Fleur's handcrafted pieces made and what materials are used?

What makes these products one-of-a-kind? How do I know they're unique to me?

How long will my home decor pieces last?

Are my pieces covered by warranty or guarantee?

Can I visit a showroom or boutique to view your home decor in person?

Do you offer international shipping for your home decor?

Home Decor

How do I cancel an order?

Can I edit my shipping address?

Can I make changes to my order?

Order Modifications

Terms & Conditions/Privacy

How do I request the deletion of my personal data?

Accessibility

How can I check if a product is in stock at a boutique?

How can I find out about promo codes or special offers?

How can I get a copy of my receipt?

Will the recipient see the price or receipt with their gift?

Can I include a longer message with my arrangement?

I received a Venus et Fleur gift but there’s no name—can you tell me who sent it?

Can I upgrade shipping after placing my order?Updated 2 days ago