What should I do if my arrangement is damaged or doesn't meet my expectations?

At Venus et Fleur®, your satisfaction is our priority. If your arrangement arrives damaged or doesn’t meet your expectations, we are dedicated to making it right. Please reach out to us through the Contact Us form or email us at [email protected] with the following details:

Full Name
Order Number
Date of Purchase
Shipping Address
2–3 images clearly showing the damage

Our Quality Control Team carefully reviews each case to ensure your concerns are addressed. If a replacement is warranted, it will be sent to your confirmed shipping address, and our Concierge Team will notify you with the tracking information once the new order ships.

We take every concern seriously and are here to ensure your experience with Venus et Fleur® is as luxurious and seamless as it should be.

What should I do if my arrangement is damaged or doesn't meet my expectations?Updated 3 months ago