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Returns

Do you accept returns?

Floral ArrangementsDue to the unique and handcrafted nature of our Eternity® Flowers, returns are not eligible for these exquisite arrangements. Additionally, orders cannot be canceled or modified after 60 minutes from the time they are placed. At Ve

What should I do if my arrangement is damaged or doesn't meet my expectations?

At Venus et Fleur®, your satisfaction is our priority. If your arrangement arrives damaged or doesn’t meet your expectations, we are dedicated to making it right. Please reach out to us through the Contact Us form or email us at [email protected]

What should I do if my order arrives damaged or has missing items?

We take the utmost care to ensure that your bespoke arrangement is packed safely and securely; however, if there are any issues regarding your order, please contact us within 48 hours of receiving your order via Contact Form or by emailing info@venus