What should I do if my delivery is delayed?Updated 4 months ago

At Venus et Fleur®, we work diligently to ensure your arrangement is shipped promptly. However, unforeseen delays may occasionally occur beyond our control. If you notice a delay, please check the tracking link provided in your email or log in to our website to confirm the status of your order. Once confirmed, contact our concierge team, and we’ll assist in determining the best course of action to resolve the issue.

While we strive to ensure timely delivery, please understand that some delays, such as those caused by weather or carrier issues, may be beyond our control once your package leaves our warehouse. Rest assured, our team is here to assist you in resolving any issues should they arise.