All articles

Shipping

Does Venus et Fleur Deliver?

With so many gorgeous arrangements of Eternity® Flowers to choose from, it’s no wonder you want to send them to everyone you love. Luckily for you, Venus et Fleur® offers delivery on all of our beautiful arrangements! Now it is easier than ever to se

Do you ship internationally?

Yes—we’re delighted to offer international shipping to over 50 countries worldwide:. Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Guernsey, Hong Kong, Hungary, India, Ireland, Israe

How does Venus et Fleur handle shipping and delivery for Eternity® Flowers?

At Venus et Fleur®, the way we deliver your Eternity® Flowers is thoughtfully tailored based on the size of your arrangement and its destination. If your flowers are being hand-delivered by our concierge service, they’ll arrive the same day or the ne

Can I order online and pick up at a store?

Each of our arrangements is uniquely crafted, and there are subtle differences between the products available online and in our boutiques. As a result, we’re unable to process online orders for in-store pickup at this time.

What should I do if my delivery is delayed?

At Venus et Fleur®, we work diligently to ensure your arrangement is shipped promptly. However, unforeseen delays may occasionally occur beyond our control. If you notice a delay, please check the tracking link provided in your email or log in to our

What is your shipping cutoff?

We’re delighted to offer same-day shipping with our expedited delivery options!To qualify, simply place your order by 5 PM EST Monday through Friday, or 12 PM EST on Saturday. Orders received after these times will ship the next business day. Prefer

How long does it take for an order to process and ship?

All orders are processed within the same day or 1 business day (excluding weekends and holidays) after receiving your order confirmation email depending on the time of day and shipping method. You will receive another notification when your order has

Can I request a specific delivery time for my order?

While we understand the importance of timely deliveries—especially to places of business—we’re unable to guarantee a specific delivery time. Delivery windows may vary depending on the arrangement, location and selected shipping method. Once your orde

Do I need to tip the driver for hand deliveries?

No tip is necessary. Our delivery partners are already taken care of—Venus et Fleur provides gratuity directly to our trusted Roadie drivers. We’re simply honored to be part of your special moment.